Questions About Our Ticket Sales

How do I buy tickets from JamesTaylor.com? Do I need an account or password?
You must have a JamesTaylor.com account in order to participate in the exclusive JamesTaylor.com ticket presales. Head over here to create your free account...
Wed, 12 Apr, 2023 at 1:15 PM
I'm on the Schedule page, but there is no information!
If when on the Schedule page, or any page related to your ticket purchase, you see a blank screen, high traffic volumes are preventing that page from loadin...
Thu, 18 Jan, 2018 at 3:44 PM
Are tickets sold-out?
If you are receiving a message stating that all tickets are currently reserved, we are not sold out yet. Tickets may be currently reserved by other fans, ho...
Wed, 27 Aug, 2014 at 11:42 AM
Can I choose where my seats are? Where or when will I find that information?
Can I choose where my seats are? Though you can select which section you will be seated in, you cannot select where your seats will be located. Ticket orde...
Thu, 18 Jan, 2018 at 4:04 PM
I need more than 4 tickets. How do I do that?
To combat the practice of ticket scalping, JamesTaylor.com presales will only allow you to purchase a maximum of four (4) tickets per order. If you would li...
Thu, 18 Jan, 2018 at 3:48 PM
Do you offer accessible seating?
Because individual venues handle accessible seating in different ways, we don’t have a standard process for handling accessible seating requests. Sometimes ...
Tue, 23 Sep, 2014 at 3:06 PM
I see the tickets I want but I can't add them to my cart. Why?
It is possible that the tickets you are viewing are not on sale yet or the tickets are sold out. The sale start time will be clearly listed on the product p...
Thu, 18 Jan, 2018 at 4:23 PM
I have not received confirmation of my ticket purchase.
If you have purchased tickets, but have not received an order confirmation email within an hour of your purchase, please check your Junk or Spam folder in c...
Wed, 17 Jan, 2018 at 3:33 PM
I see multiple charges on my credit card statement!
If you have successfully or unsuccessfully made a purchase on JamesTaylor.com, but see multiple charges on your credit card statement, not to worry. Those t...
Wed, 17 Jan, 2018 at 3:38 PM
How will I get my tickets? What does "pick up" mean?
How you will receive your tickets will be clearly indicated on the product page as well as on the receipt. Tickets will either be mailed or will need to be ...
Thu, 18 Jan, 2018 at 4:33 PM