Questions About Our Ticket Sales

When I purchased my tickets, the delivery method was listed as “mail” but I’m now told that the tickets are only available for pick up at the venue. Why?
There are several reasons why we might change from mailing the tickets to you to having you pick them up at the venue. The most common reason is that there ...
Sun, 20 Apr, 2014 at 10:34 AM
Do I pay for the delivery of my tickets?
JamesTaylor.com covers all costs associated with delivering your tickets to you.
Sun, 20 Apr, 2014 at 10:34 AM
I didn’t receive the tickets I purchased through JamesTaylor.com. What do I do?
If your tickets were supposed to be mailed and you have not received them two weeks prior to show date, please open a new support ticket for assistance and ...
Tue, 23 Sep, 2014 at 3:04 PM
Can I get a refund on tickets I have purchased through JamesTaylor.com?
No; unfortunately we are unable to accommodate ticket refunds.
Tue, 15 Jul, 2014 at 7:34 PM
Can I transfer my tickets to someone else?
No; unfortunately we are unable to accommodate ticket transfers.If you are buying tickets as a gift for someone else, please include the name of the person ...
Thu, 2 Oct, 2014 at 8:46 PM
Can I exchange tickets I have purchased through JamesTaylor.com for a different show?
No; unfortunately we are unable to exchange tickets from one venue to another.
Thu, 2 Oct, 2014 at 8:46 PM
My order appears to have been cancelled. Why?
Occasionally, JamesTaylor.com may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same credit card and/or or...
Wed, 2 Jul, 2014 at 11:37 AM
What happens if I purchased tickets from JamesTaylor.com and the show is postponed or the date changed?
Your original tickets will be honored on the new show date. Should you be unable to attend the new date, we will credit you the cost of your tickets plus th...
Mon, 21 Apr, 2014 at 9:28 AM
Who do I contact if I have questions about my tickets?
If you have questions about your ticket purchase, please open a new support ticket for assistance and be sure to include your order number.
Tue, 23 Sep, 2014 at 3:04 PM