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If when on the Schedule page, or any page related to your ticket purchase, you see a blank screen, high traffic volumes are preventing that page from loadin...

If you are receiving a message stating that all tickets are currently reserved, we are not sold out yet. Tickets may be currently reserved by other fans, ho...

Can I choose where my seats are? Though you can select which section you will be seated in, you cannot select where your seats will be located. Ticket orde...

To combat the practice of ticket scalping, JamesTaylor.com presales will only allow you to purchase a maximum of four (4) tickets per order. If you would li...

Because individual venues handle accessible seating in different ways, we don’t have a standard process for handling accessible seating requests. Sometimes ...

It is possible that the tickets you are viewing are not on sale yet or the tickets are sold out. The sale start time will be clearly listed on the product p...

If you have purchased tickets, but have not received an order confirmation email within an hour of your purchase, please check your Junk or Spam folder in c...

If you have successfully or unsuccessfully made a purchase on JamesTaylor.com, but see multiple charges on your credit card statement, not to worry. Those t...

How you will receive your tickets will be clearly indicated on the product page as well as on the receipt. Tickets will either be mailed or will need to be ...